Dear Valued Customer,

We kindly request that you exercise due diligence in verifying the accuracy of your provided addresses, particularly your shipping address, prior to confirming your order. Once an order has been successfully placed, any subsequent modifications can pose significant challenges.

Upon the receipt of your order, we strongly encourage you to conduct a thorough examination of the contents to identify any substantial damage incurred during transit. We kindly ask that you promptly notify us within 7 days of delivery if you do discover any such damages. In your notification, please include visual evidence in the form of images showcasing the extent of the damage and reach out to us via email at info@blossomhavenfl.com .

At Blossom Haven, our utmost priority is to ensure your customer experience remains seamless and delightful, commencing from the moment you confirm your order, right up to the unboxing of your purchase. Regrettably, once your package departs from our facility, we have limited influence over how the carrier handles it during its journey to your designated location.

Thank you for choosing Blossom Haven. We appreciate your trust and look forward to serving you.

Shipping and Return Policy

Shipping

All orders are processed and shipped within a period of 3 to 5 business days. Please kindly allow for additional processing time, particularly during peak sale seasons or holidays. We have a flat fee for shipping orders less than $75, and offer free shipping for orders over $75 total. 

Return

Our company operates within a 7-day return policy, which implies that you have 7 days from the date of receiving your item to initiate a return request.

For your item to be eligible for a return, it must remain in the same condition as when you received it, with no signs of wear or usage, and should include all original tags, as well as the original packaging. Additionally, you will be required to present the receipt or any proof of purchase.

To begin the return process, please reach out to us at info@blossomhavenfl.com. If your return request is approved, we will provide you with a return shipping label, along with comprehensive instructions on how and where to dispatch your package. Please note that items returned to us without prior authorization will not be accepted.

For any queries regarding the return procedure, please feel free to contact us at info@blossomhavenfl.com.

Damages and Issues

We kindly request that you carefully inspect your order upon delivery. If the item is found to be defective, damaged, or if an incorrect item has been received, please get in touch with us immediately. This will allow us to promptly assess the situation and take appropriate corrective measures.

Sale Items (if applicable)

Please note that only regular priced items are eligible for a refund. Unfortunately, we are unable to issue refunds for items purchased during a sale.

Refunds

Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. If your request is approved, the refund will be automatically processed to your original payment method within a period of 10 business days. Kindly note that the processing and posting of the refund by your bank or credit card company may also take some time.

If more than 15 business days have elapsed since the approval of your return and you have not received your refund, please do not hesitate to contact us at info@blossomhavenfl.com.