Frequently Asked Questions
Welcome to the Haven
Have a question? Find quick answers below. If you need more help, we're always happy to assist.
🛍️ About Blossom Haven
Are your products handmade?
Yes. Blossom Haven creates handcrafted home, body, and hair care products designed to bring comfort and intentional moments into your everyday.
What products do you offer?
Our collection includes candles, wax melts, car diffusers, soaps, lip balms, and other self-care and lifestyle products.
Are your fragrance oils phthalate-free?
Our candles and car diffusers use phthalate-free fragrance oils. Product pages provide additional ingredient information where applicable.
📦 Orders & Shipping
How long does it take to receive my order?
Orders are generally processed and shipped within 3–5 business days. Please allow additional processing time during sales and holidays.
Do you ship within the United States?
Yes. Blossom Haven currently offers U.S. domestic shipping.
Do you offer free shipping?
Yes. Enjoy free U.S. shipping on orders over $75.
Can I track my order?
Yes. Once your order ships, you'll receive tracking information when available.
🕯️ Product Care
How do I care for my candle?
Trim your wick to ¼ inch before each burn, allow the wax to melt evenly during the first burn, and never burn your candle for more than 4 hours at a time.
See our Candle Care Guide
How do I use my wax melts?
Use your melts with a warmer designed specifically for wax melts. Never leave a warmer unattended and follow the manufacturer's instructions.
See our Wax Melt Care Guide
How do I refresh my car diffuser?
Remove the stopper and gently rotate the bottle to allow the fragrance to soak into the wooden lid. Repeat periodically as the fragrance begins to fade.
See our Car Diffuser Care Guide
How do I make my soap last longer?
Allow your soap to dry between uses and keep it on a well-draining soap dish away from standing water.
See our Soap Care Guide
🤍 Returns & Support
What is your return policy?
For complete information about returns and exchanges, please visit our Shipping & Return Policy.
What if I have a question about my order?
We're happy to help. Contact us with your order information and we'll get back to you within 24 hours.
How can I contact Blossom Haven?
You can reach us through our website's contact form or chat support. Our support hours are 9 AM–7 PM EST.
🌸 Still Have Questions?
We're here to help.
Whether you need help choosing a scent, caring for your favorite product, or have a question about an order, we're happy to help you find your way.
Contact Blossom Haven → info@blossomhavenfl.com
